Who I am
What makes me different
What clients have to say
What we can do together
All ThinkingCX activity is designed to Help people identify problems and opportunities. I focus on exploring the needs of people and believe that by exploring more you will arrive at better answers.
As ThinkingCX I provide Independent leadership and problem solving in situations of brand, product and service innovation.
My services and approach helps my clients to use value-to-customer focused creative thinking to Improve the individual and team approach to problem solving in situations of brand, product and service innovation. I do this by placing value to people at the centre of decision making, in order to plan, name and activate brands, products, services and communities.
ThinkingCX is here to help your organisation benefit practically from Customer-centric creative thought.
The best time to call on ThinkingCX is in situations of brand, product and service development. Ideally right at the inception of the process. You might also call on ThinkingCX at times of change - for example mergers, Or when a particular problem has your team feeling unable to innovate internally and in need of an independent external perspective. I can work flexibly with your organisation to create strategies to address many common needs.
Get more from a budget •Manage change •Plan for growth • Increase engagement of existing customers • Attract new customers • Improve your products and services • Develop new products and services.
I can show you a new way forward by bringing ideas, clarity and focus to your challenge.