What we do
_Explore the needs of people
ThinkingCX provides Independent leadership and problem solving in situations of brand, product and service innovation. ThinkingCX is here to help your organisation benefit practically from Customer-centric creative thought.
We can Help you through the decision-making involved in the Creation of great customer experience.
What makes us different
_We focus on the gaps
_ThinkingCX Is an Outsider. A fresh pair of eyes.
_ThinkingCX Understands the complete customer journey. We look to join-up and better integrate.
_Thinking CX is Specialist. We are focused on communicating your value, to the people who need to clearly understand it - your customers.
Our goal is a clear, joined-up customer experience
Who we are
_Led by Sandra Dartnell
Sandra believes that organisations - big and small - can and should benefit from Creative strategy that is value-to-customer focused.
She loves ideas, behaviour and design and never stops thinking about ways to solve a creative problem.
Since 2013 she has been Helping commercial, not-for-profit and local authority clients solve business and communication challenges by providing customer-focused services. Before that she worked in integrated design and brand management for over 12 years. She is embedded in the creatives industries and passionate about creative communities.
What clients have to say
What we can do together
All ThinkingCX activity is designed to help people identify problems and opportunities. Our services and approach help our clients to use value-to-customer focused creative thinking to Improve the individual and team approach to problem solving in situations of brand, product and service innovation. We do this by placing value to people at the centre of decision making, in order to plan, name and activate brands, products, services and communities.
The best time to call on ThinkingCX is in situations of brand, product and service development. Ideally Right at the inception of the process. You might also call on ThinkingCX at times of change - for example mergers, Or when a particular problem has your team feeling unable to innovate internally and in need of an independent external perspective. ThinkingCX can work flexibly with your organisation to create strategies to address many common needs.
Get more from a budget •Manage change •Plan for growth • Increase engagement of existing customers • Attract new customers • Improve your products and services • Develop new products and services.
We can show you a new way forward by bringing ideas, clarity and focus to your challenge.