What we do
_Act as an innovative business advisor.
_Bring new ideas, clarity and focus.
_Help you take action.
_Create your competitive edge.
We are a strategic consultancy. We examine customer experience and help to create and communicate value. We provide strategic business consultancy, directly to directors. We are diligent, smart and passionate. We are here to help you benefit practically from value-focused creative thought.
How we do it
We offer flexible consultancy specifically designed to meet the needs of our customers. Nothing is generic. We are great at problem solving and the best time to call on ThinkingCX is in situations of brand, product and service development. You might also call on ThinkingCX at times of change - for example mergers, or when a particular problem has your team feeling unable to innovate internally or in need of an independent external perspective.
ThinkingCX can work flexibly with your business to create strategies to:
Manage change • Plan for growth • Increase sales to existing customers • Attract new customers • Improve your products and services • Develop new products and services.
Our strategic business consultancy is focused on the areas of value proposition, customer experience and audience engagement. This can be summed up in an approach that we call NBA - Needs. Benefits. Actions. In practical terms that means working together to review and improve existing business models and customer models, in order to plan, name and activate new products and experiences - from a user-value perspective. We help you to understand what you have of value to offer people and how you might go about offering it in new and exciting ways.
Why we do it
Exploring problems and opportunities from a CX perspective is business critical. It is also refreshing for founders, directors and teams. It brings ideas, clarity and focus into environments that can find themselves held back from progress by being contained and single-minded, or overly distracted. All ThinkingCX activity is designed to help people identify problems and opportunities, and to help people use value-focused creative thinking to improve their individual and team approach to competitive business strategy. Whether your business is established or new, the goal is to create engaging, innovative business strategies, brands, products and services that are joined up and focused on meeting the needs of people. In short to create business strategies, brands, products and services of value.
Working with ThinkingCX will put customer needs and benefits at the center of decision making. Outcome strategies will retain all the valuable business perspectives that the founders, directors and team bring, with added ThinkingCX specialisms of Problem & Opportunity Mapping, Design Thinking , Brand Strategy and Experience Design. Outcome strategies will be both creative and practical and support the creation of greater opportunity and competitive advantage: to establish new markets; to create stronger ventures; to achieve clarity faster; to get a product or service to market sooner in the form of a MVP (Minimum Viable Product).
Manage change •Plan for growth • Increase sales to existing customers • Attract new customers • Improve your products and services • Develop new products and services.
What makes us different
_ThinkingCX understands the complete customer journey.
_Thinking CX is specialist, well informed and agile, making our offering High value. Low commitment. for our customers.
_ThinkingCX is an outsider. We are focused on communicating your value, to the people who need to clearly understand it - your customers.
What clients have to say