This presentation was developed for a workshop to educate small businesses. It was presented to SMEs for Velocity Growth Hub and Natwest Business at an event organised by SEMLEP.
"Any trading business has a customer journey and there will always be gaps. It’s business critical to know your customer journey and have a constant mental model of it in your head."
Sandra Dartnell, ThinkingCX
For further information talk to Sandra at ThinkingCX