This presentation was developed for a workshop to educate small businesses. It was presented to SMEs for Velocity Growth Hub and Natwest Business at an event organised by SEMLEP.

"Any trading business has a customer journey and there will always be gaps. It’s business critical to know your customer journey and have a constant mental model of it in your head."
Sandra Dartnell, ThinkingCX

View the full presentation on slideshare 

For further information talk to Sandra at ThinkingCX

ThinkingCX has been asked to run a workshop session for SMEs for Velocity Growth Hub and Natwest Business organised by SEMLEP on Tuesday 25th July, 10:00 to 11.30 in Luton. 

Register to attend

The Culture Challenge Professional Development Retreat

including an Understanding the Impact of Good Customer Communication Workshop, delivered by ThinkingCX. By invite only.  Find out more about The Culture Challenge

Sandra Dartnell from ThinkingCX went to the Society of Local Council Clerks (SLCC) Practitioners Conference with Viven Cannon Head of Cultural and Economic Services, Leighton-Linslade Town Council to share good practice with council peers. 

ThinkingCX went to Bedford to talk about creative thinking and to let secondary school students have a go. We explored audience.

The Your Future Careers Fairs are exciting and engaging events for young people aged 14-24 to get directly involved in shaping their future career. Thinking CX was invited to attend by the Bedfordshire Chamber of Commerce. 

The Your Future Careers Fairs are exciting and engaging events for young people aged 14-24 to get directly involved in shaping their future career! There are 250 Your Future Careers Fairs being delivered by Chambers of Commerce across England, with St Helens Chamber co-ordinating the project. St Helens Chamber secured funding for the Your Future Careers Fairs from the Skills Funding Agency (SFA) and are working with the British Chambers of Commerce (BCC) to deliver this project.

ThinkingCX has been invited to attend by the Bedfordshire Chamber of Commerce. 

Sandra Dartnell took part in Creative Bedfordshire Conference 2015, giving a workshop called Making Design Work For You as part of the day of practical peer-led support. People left the session with a practical understanding of how design could help them communicate better, test their ideas faster, and operate as a brand in spite of being a small business with a small budget. 

Creative Bedfordshire Conference 2015 was produced by Kayte Pippett for Bedford Creative Arts at The University of Bedfordshire.